Introduction
JCHT B.V. ("JCHT," "we," "us," or "our"), a Dept® company, operates the website jcht.org and the JCHT analytics aggregation platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
We collect several types of information in connection with the Service:
Account Information
When you register for an account, we collect your name, email address, company name, and password. We may also collect billing information, including payment card details and billing address, when you subscribe to a paid plan.
Usage Data
We automatically collect information about how you interact with the Service, including IP address, browser type, device identifiers, pages visited, features used, and the date and time of each visit. This data helps us improve the Service and understand user behavior.
Analytics Data Processed on Behalf of Customers
As an analytics aggregation platform, we process analytics data that our customers send to us from their applications, websites, and integrations. This data may include event names, user identifiers, timestamps, and custom properties. We process this data solely as a processor on behalf of our customers and in accordance with their instructions and our Data Processing Agreement.
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to maintain session state, remember preferences, and analyze usage. Essential cookies are required for the Service to function; optional cookies may be used for analytics and marketing with your consent.
How We Use Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Service
- Process transactions and send related information
- Send administrative communications, including security alerts and support messages
- Respond to your inquiries and provide customer support
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address fraud, abuse, and security incidents
- Comply with legal obligations and enforce our agreements
- Send marketing communications (with your consent, where required)
Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Analytics data processed on behalf of customers is retained according to the retention settings configured by each customer and our Data Processing Agreement.
Security Measures
We implement industry-standard administrative, technical, and physical safeguards to protect your information. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
Your Rights
Depending on your location, you may have the following rights:
GDPR (European Economic Area, UK, Switzerland)
If you are in the EEA, UK, or Switzerland, you have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. You also have the right to lodge a complaint with a supervisory authority.
CCPA (California)
California residents have the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.
To exercise your rights, contact us at privacy@jcht.org. We will respond within the timeframes required by applicable law.
Cookies
We use essential cookies necessary for the Service to function, such as authentication and security cookies. We may also use optional cookies for analytics and to improve user experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.
Children's Privacy
The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@jcht.org, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@jcht.org
- JCHT B.V.
- Amsterdam, the Netherlands